Privacy Policy

1. INTRODUCTION

In this privacy policy "we", "us", "our" and "Whiteley Medical Supplies" means Whiteley Medical Supplies (Incorporating Victor Sports Supplies, 66fit, IDM, Maxiplast), it’s associates, related entities, and subsidiaries. Please read this Privacy Policy carefully as it describes how we collect, use, and handle your Personal Information.

Whiteley Medical Supplies recognises the importance of your privacy and your right to control your Personal Information and is committed to complying with applicable privacy laws. We will only request Personal Information that is reasonably necessary for us to perform our functions and activities as a company. Please be aware, you are under no obligation to provide us with your Personal Information, but if you choose not to provide your Personal Information, you may not be able to take advantage of one or more of the features we offer. On request and wherever it is lawful and practicable, we will offer you the opportunity of not identifying yourself, or of using a pseudonym, when entering transactions, or otherwise dealing with Whiteley Medical Supplies.

2. WHAT TYPES OF PERSONAL INFORMATION MAY WE COLLECT?

The types of Personal Information Whiteley Medical Supplies may collect depends on the purposes for which such information is collected but may include (without limitation):
(a) your name, occupation, residential address, email address, telephone number and other contact details;
(b) memberships, subscriptions
(c) purchasing preferences and financial details which we collect when you create an account.

Whiteley Medical Supplies will generally not collect Sensitive Information from you. However, where Whiteley Medical Supplies seeks to collect Sensitive Information from you, it will do so in accordance with applicable privacy laws, for instance by obtaining your consent for such a collection.

3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

In addition to Personal Information, we use cookies, web beacons and other technologies on our network to collect information about your usage (for instance, third party websites you visit to better understand your preferences and what types of products and services you may be interested in).

Where it is reasonable and practicable to do so, Whiteley Medical Supplies will collect Personal Information directly from you (without limitation):
When you order products through our online stores located at wmedical.com.au, victorsports.com.au or 66fit.com.au

4. WHY DO WE COLLECT, USE, HOLD AND DISCLOSE YOUR PERSONAL INFORMATION?

Whiteley Medical Supplies collects, uses, discloses, or holds Personal Information that is reasonably necessary for Whiteley Medical Supplies to perform one or more functions or activities as a company including (without limitation):

organisation, conduct and promotion of products involving Whiteley Medical Supplies (for instance, providing you information about upcoming offers and deals);

We use, disclose or hold your Personal Information for the primary purpose for which it was collected, a related secondary purpose, or as otherwise required in accordance with applicable privacy laws (for instance, we may be required to disclose your Personal Information to a law enforcement agency).

5. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?

Whiteley Medical Supplies may provide your Personal Information to third parties as part of our functions and activities including (without limitation):

(a) Delivery, courier, and postal organisations: we may disclose your Personal Information to delivery, courier, and postal organisations to deliver products you order;

(b) Law enforcement and emergency services agencies: we may disclose your Personal Information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it; and

(c) In the future Whiteley Medical Supplies may engage email marketing providers, market research companies, promotions management and other data analytics companies to perform direct marketing on our behalf. You will always have the right to opt out of receiving promotional materials from Whiteley Medical Supplies.

We use Campaignware as a data sub-processor. See here for Campaignware's full privacy policy.

6. DISCLOSURE OF PERSONAL INFORMATION TO OVERSEAS RECIPIENTS

Whiteley Medical Supplies do not intend to disclose any personal information to overseas recipients.

7. HOW IS YOUR PERSONAL INFORMATION SECURED?

We understand you have entrusted us with the protection of your Personal Information. As such, we take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure. This includes engaging reputable third-party service providers and ensuring that we engage (where possible and practical to do so) in best practice security systems and procedures.

8. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You can access or correct your Personal Information through:
(a) your Whiteley Medical Supplies Account; or
(b) contacting us.

9. INQUIRIES PROCEDURE

All complaints and inquiries concerning your Personal Information, including in respect of alleged breaches of this Privacy Policy or the Privacy Act, should be directed to sales@wmedical.com.au

10. PRIVACY POLICY UPDATES

This Privacy Policy was last updated in 2018. We may update this Privacy Policy from time to time. We will post the updated version of the Privacy Policy on our website but may not personally notify you. Please check periodically to see if our Privacy Policy has been updated. Capitalised terms in this Collection Statement have the meaning given to such terms in the Whiteley Medical Supplies Privacy Policy or the Privacy Act.