Terms & Conditions

These terms and conditions apply to all transactions with Whiteley Healthcare. Please contact us on 1300 303 755 for Australian Customers.

1. Pricing

All prices quoted in this catalogue are in Australian Dollars and exclude GST. Prices may change without prior notice. Prices charged will be those in force at the date of order. Prices are available on our website for Account Holders.

These terms and conditions apply to all transactions with Whiteley Healthcare. Please contact us on 1300 303 755 for Australian Customers.

1. Pricing

All prices quoted are in Australian Dollars and exclude GST. Prices may change without prior notice. Prices charged will be those in force at the date of order.

2. Goods and Services Tax (GST)

GST is applied to products as outlined by the Australian Taxation Office. GST is not applicable to a large range of our products supplied for disability or rehabilitation purposes. Visit our website http://www.whiteleyhealthcare.com.au to view our complete product list, pricing and GST.

3. Delivery Charges

Delivery charges apply to orders and are based on the size of the order and delivery destination. Please contact us to determine charges applicable to your order.

4. Trading Account

We encourage customers to establish a trading account. A trading account will give full access to our website and pricing.

5. Payment

Payment is due as per the conditions printed on the invoice. Prepayment is required on special orders and for non-account customers. The company reserves the right to charge interest on all overdue accounts at the rate of 2.5% per month. Credit card payments may attract a surcharge depending on the type of card used and the value of the payment.

6. Title to Goods

Ownership (title) of the goods only passes to the purchaser on full payment of the appropriate invoice.

7. Availability of Products

Products offered are subject to availability. We aim to supply all orders complete however if an item is out of stock, we will advise you and endeavour to supply the item as soon as possible. We may supply a near equivalent item.

8. Incorrect Delivery, Non-Delivery, Damage or Defect

If upon receipt of your order the goods are damaged, incorrect or there is a shortage against the invoiced quantity, notification must be made within 7 working days. Please quote your customer number and the invoice number. Should an expected order not arrive, please notify us within 14 days of the order date. Claims made outside of these time frames may not be accepted.

9. Return of Goods

No attempt should be made to return goods without prior authorisation. Authorisation must be obtained within 14 days of purchase. The company is under no obligation to accept the return of goods outside of the above-mentioned conditions (8.). A 10% restocking fee may be charged and goods must be in a re-saleable condition and packaged in their original packaging and returned at the cost of the customer.

Refunds:

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

Clearance Items:

Clearance items may not be refunded.

Shipping:

To return your product, you should mail your product to: 4/37 Leighton Place, Hornsby, New South Wales, AU, 2077 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

10. Customised/Special Orders

Special terms and conditions may apply to customised products and special orders.

11. Product Descriptions

Care is taken to ensure illustrations; descriptions and specifications within the catalogue and website are accurate. Specifications may change without prior notification. In the event a substitute product not being suitable we will credit in full.

12. Warranty

A manufacturers warranty applies to items, providing the item has been used in accordance with the user instructions. Warranties cover parts and materials used in the manufacture of the product. Warranties will not apply to defects resulting from improper use, operator error, use outside of manufacturers specifications and the limits of products intended use, Maintenance and cleaning must be maintained to ensure warranties remain valid.

13. Company Information

Whiteley Medical Supplies Pty Ltd trading as Whiteley Healthcare.
ABN 36 074 408 147

14. Privacy Policy

Whiteley Healthcare is dedicated to keeping your details private. Any information, we collect in relation to you is kept strictly secured. We do not on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with regular specials and personalise your shopping experience with us; that's all. Whiteley Healthcare uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies allow us to give you a more personalised shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored needs to know the network address of your computers that it can send the requested web pages to your internet browser. The unique address of your computer is called its "IP address", and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example would be when proceeding to a checkout to finalise an order you may wish to make. After completing, you IP address will be stored along with a transaction number that allows us to track your order.

15. Security Policy

Whiteley Healthcare uses Camtech Payment Gateway (operated by SecurePay) for its online credit card transactions. SecurePay is Australia's leading payment gateway, trusted by more than 30,000 businesses and processing over $8 billion in payments annually. All online credit card transactions performed on this site using the Camtech gateway are secured payments.
• Payments are fully automated with an immediate response
• Your complete credit card number cannot be viewed by Whiteley Healthcare or any outside party
• All transactions are performed under 128 Bit SSL Certificate
• All transaction data is encrypted for storage within SecurePays bank-grade data centre, further protecting your credit card data
• SecurePay is an authorised third party processor for all the major Australian banks
• SecurePay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Whiteley Healthcare

For more information about SecurePay and online credit card payments, please visit www.securepay.com.au.

16. Force Majeure

Whiteley Healthcare (the company) shall not be liable for any failure to perform the contracts or supply any goods or materials; or for any delays or non deliveries due to strikes, fires, explosions, floods, riots, civil unrest, military unrest, lockouts, injunctions, interruptions in manufacturing or transport, accidents, inability to obtain supplies, war, government action, or any other circumstances beyond the company's control.


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